Return & Exchange Policy
Return & Exchange Policy
At Noura Fur, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return & Exchange Eligibility
You may request a return or exchange within 7 days of receiving your order, provided that:
- The item is unused, unworn, and in its original condition
- All original tags and packaging are intact
- The item is not damaged, altered, or washed
We reserve the right to رفض any return that does not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Items purchased on sale or during promotions
- Customized or special-order products
- Items damaged due to misuse
3. Return Process
To initiate a return or exchange:
- Contact us at: support@nourafur-ae.com
- Provide your order number and reason for return
- Our team will review your request and provide instructions
Do not send items back without prior approval.
4. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued using the original payment method
Please note:
- Shipping fees are non-refundable
- Any customs duties or taxes (if applicable) are non-refundable
5. Exchange Policy
- Exchanges are subject to product availability
- If the requested item is unavailable, you may choose a refund or alternative product
6. Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective or incorrect
- We recommend using a trackable shipping service
7. Damaged or Incorrect Items
If you receive a defective or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
- We will arrange a replacement or full refund at no extra cost
8. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (processing time may vary)
- If the issue persists, contact us at support@nourafur-ae.com
Contact Us
If you have any questions about our Return & Exchange Policy, please contact us at:
📧 support@nourafur-ae.com