Easy Returns & Exchanges

At Noura Fur, we want you to shop with complete confidence. If something isn’t quite right, our easy returns and exchanges process is designed to be simple, fast, and hassle-free.

🛍️ 7-Day Easy Return Guarantee

We offer a 7-day return and exchange window from the date you receive your order.

To be eligible:

Items must be unused, unworn, and in perfect condition
All original tags and packaging must be included
Items must not show any signs of wear, damage, or alteration

🔄 Quick & Easy Exchange

Need a different size or style? No problem.

Exchanges are processed quickly once we receive your item
Subject to product availability
If the item is out of stock, you can choose:
- A replacement item
- Store credit
- Or a full refund

📦 Simple Return Process

Returning an item is easy:

Email us at support@nourafur-ae.com
Share your order number and reason for return
Our support team will guide you خطوة بخطوة
Ship the item back using a reliable courier

⚠️ Please do not return items without contacting us first.

💰 Fast Refunds

Once we receive and inspect your return, we’ll notify you
Approved refunds are processed within 5–10 business days
Refunds are issued to your original payment method

Please note:

Shipping fees are non-refundable
Processing time may vary depending on your bank

🚚 Return Shipping

Customers are responsible for return shipping costs
We recommend using a trackable shipping service
In case of defective or incorrect items, we cover all shipping costs

❌ Non-Returnable Items

We cannot accept returns for:

Sale or discounted items
Customized or made-to-order products
Items damaged due to misuse

⚠️ Damaged or Incorrect Items

Received something wrong or damaged?

Contact us within 48 hours of delivery
Send clear photos of the issue
We will arrange a replacement or full refund at no extra cost